hi test bar 1235

Duti HeritageDUTI HERITAGE

Cancellation, Return & Refund Policy

Our Exchange Policy

At Duti Heritage, we take great pride in the quality of our products and ensure each item goes through a thorough quality check before dispatch. Please read our exchange policy carefully.

No Returns Policy

We do not accept returns on any items sold. All sales are final. We request customers to carefully check the size chart and product details before placing an order.

Exchange — Size Issues

If you have received a product with a size issue, you are eligible for a size exchange of the same product. You must notify us within 24 hours of delivery via WhatsApp or email with your order number and a photo of the item received.

Exchange — Defective / Wrong Product

In the unlikely event that you receive a defective or incorrect product, please inform us within 24 hours of delivery. We will arrange an exchange at no additional cost to you. Please share a clear unboxing video/photo as proof when contacting us.

Conditions for Exchange

  • Item must be unused, unwashed, and in original condition with all tags intact.
  • Exchange request must be raised within 24 hours of delivery.
  • Items marked as "Final Sale" are not eligible for exchange.
  • Exchange is subject to availability of the replacement product.

Order Cancellation & Refunds

Prepaid orders once placed are not eligible for cancellation. We begin processing orders immediately to ensure fast delivery.

COD (Cash on Delivery) orders may be cancelled before dispatch by contacting us via WhatsApp or email.

Refund Policy

As we have a strict No Returns policy, we do not offer refunds on any orders successfully delivered.

In the rare event that a prepaid order cannot be fulfilled by us due to inventory issues, or if a COD order is cancelled prior to dispatch with an advance payment made, a full refund will be processed to your original payment method. The refund will reflect in your bank account within 5-7 business days.

How to Raise an Exchange Request

  • WhatsApp us at 91-7017194982 or email us at supportdutiheritage@gmail.com
  • Share your Order ID and photos/video of the item received
  • Our team will review your request within 24-48 business hours
  • Once approved, we will arrange pickup and send the replacement

For any queries, contact us at supportdutiheritage@gmail.com